Privacy Policy
Marco Polo Hotel Dhaka
At Marco Polo Hotel Dhaka, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or stay at our hotel. Please read this page carefully to understand our practices.
This policy applies to all guests, website visitors, and anyone who shares information with us through online or offline channels.
1. Information We Collect
We collect only the information that is necessary to provide safe, reliable, and high-quality hotel services.
Personal Information may include:
- Full name
- Phone number
- Email address
- Nationality and identification details (passport or NID, where legally required)
- Booking and stay details
- Payment-related information (processed securely through authorized providers)
Non-Personal Information may include:
- Browser type and device information
- Website usage data (pages visited, time spent)
- IP address for security and analytics purposes
We do not collect unnecessary or excessive personal data.
2. How We Use Your Information
We use your information only for legitimate business and service-related purposes, including:
- Confirming room bookings and reservations
- Providing hotel services and customer support
- Processing payments and invoices securely
- Responding to inquiries, calls, or emails
- Improving our services, facilities, and website experience
- Complying with legal, regulatory, and safety requirements
Your information is never used in a way that could harm you.
3. Booking and Payment Security
All booking-related data is handled with strict confidentiality. Payment information is processed through secure and trusted payment systems. We do not store full card details on our servers.
We follow reasonable technical and organizational measures to protect financial and personal data from unauthorized access, loss, or misuse.
4. Cookies and Website Tracking
Our website may use cookies to improve user experience and website performance.
Cookies help us:
- Understand how visitors use our website
- Improve navigation and content structure
- Maintain website security
You can control or disable cookies through your browser settings. Disabling cookies may affect some website features.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited data only in the following cases:
- With trusted service providers who support hotel operations (e.g., payment processors)
- When required by law, government authorities, or legal processes
- To protect the safety, rights, or property of our guests, staff, or business
All third parties are required to follow confidentiality and data protection standards.
6. Data Retention
We keep personal data only for as long as necessary to:
- Complete bookings and provide services
- Meet legal and tax requirements
- Resolve disputes or enforce policies
Once data is no longer required, it is securely deleted or anonymized.
7. Guest Privacy at the Hotel
Your privacy during your stay is very important to us.
- ✓ Guest information is accessed only by authorized staff
- ✓ Room access and security systems are monitored responsibly
- ✓ CCTV is used only in public areas for safety and security purposes
- ✓ No recording devices are placed in private guest areas
We train our staff to handle guest information professionally and confidentially.
8. Accessibility and Equal Treatment
We are committed to inclusive hospitality. Personal data related to accessibility needs is used only to provide better service and comfort and is handled with extra care and discretion.
9. Your Rights
You have the right to:
- Request access to your personal information
- Ask for correction of inaccurate data
- Request deletion of data where legally allowed
- Withdraw consent for marketing communication
To exercise these rights, please contact us using the details below.
10. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without parental or legal guardian consent. If such data is identified, it will be removed promptly.
11. External Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external sites. We encourage users to review their privacy policies separately.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on this page with a revised effective date.
Continued use of our website or services means you accept the updated policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
Marco Polo Hotel Dhaka
House 21, Road 02, Sector 13, Uttara, Dhaka
Our Commitment
We believe trust is built through transparency, responsibility, and respect. Protecting your personal information is not just a legal duty—it is part of our promise to provide safe, professional, and reliable hospitality.
Thank you for choosing Marco Polo Hotel Dhaka.
