Terms and Conditions

Welcome to Marco Polo Hotel Dhaka. These Terms and Conditions govern the use of our website, booking services, and hotel facilities. By accessing our website, making a reservation, or staying at our hotel, you agree to comply with the terms outlined below. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you confirm that you are at least 18 years old and legally able to enter into a binding agreement. If you do not agree with these Terms and Conditions, please do not use our services.

2. Reservations and Bookings

• All room reservations are subject to availability and confirmation.
• Accurate personal and contact information must be provided at the time of booking.
• The hotel reserves the right to refuse or cancel bookings if false or incomplete information is provided.
• Special requests are subject to availability and are not guaranteed.

3. Rates, Taxes, and Payments

• Room rates are quoted in Bangladeshi Taka (BDT) unless stated otherwise.
• Rates may change based on season, demand, or promotional offers.
• Applicable government taxes and service charges will be added as required by law.
• Payments must be made using approved payment methods accepted by the hotel.

The hotel is not responsible for currency conversion fees applied by banks or payment providers.

4. Cancellation, No-Show, and Refund Policy

• Cancellation policies vary depending on the rate plan and booking channel.
• Guests are advised to review cancellation terms at the time of booking.
• Failure to arrive on the confirmed date without prior notice may result in a no-show charge.
• Refunds, if applicable, will be processed according to the selected booking terms and payment method.

5. Check-In and Check-Out

• Standard check-in time and check-out time will be communicated at the time of booking.
• Early check-in or late check-out requests are subject to availability and may incur additional charges.
• Valid government-issued identification is required at check-in for all guests.

6. Guest Conduct and Responsibilities

Guests are expected to:

• Respect hotel staff, other guests, and property
• Use hotel facilities responsibly and lawfully
• Avoid any behavior that may disturb other guests

The hotel reserves the right to remove guests without refund if behavior is unsafe, illegal, or disruptive.

9. Use of Hotel Facilities

• Access to facilities such as the gym, spa, restaurants, banquet hall, and rooftop areas may be subject to operating hours and house rules.
• Certain facilities may require advance booking or additional fees.
• The hotel may restrict access to facilities for maintenance, safety, or private events without prior notice.

12. Website Use and Intellectual Property

• All website content, including text, images, logos, and design, is the property of Marco Polo Hotel Dhaka or its licensors.
• Unauthorized use, reproduction, or distribution of website content is prohibited.
• Website information is provided for general purposes and may be updated without notice.

17. Changes to Terms and Conditions

Marco Polo Hotel Dhaka reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on this page, and continued use of services indicates acceptance of the revised terms.