Refund Policy
Marco Polo Hotel Dhaka
This Refund Policy explains how refunds are handled for reservations, payments, and services at Marco Polo Hotel Dhaka. Our goal is to be fair, transparent, and clear so guests can book with confidence.
By making a reservation, payment, or using our services, you agree to the refund terms outlined below.
1. General Refund Principles
- Refunds are not automatic and depend on the booking type, rate plan, and cancellation timing.
- All refunds are processed according to the terms confirmed at the time of booking.
- We strongly recommend reviewing cancellation and refund conditions before completing your reservation.
2. Room Booking Refunds
Refund eligibility for room bookings depends on the rate plan selected:
● Refundable Bookings
- -Cancellations made within the allowed cancellation period are eligible for a full or partial refund.
- -The cancellation deadline will be clearly stated during booking confirmation.
● Non-Refundable Bookings
- -Discounted or promotional bookings marked as non-refundable are not eligible for refunds under normal circumstances.
- -No refunds will be issued for early check-out or unused nights.
3. No-Show Policy
- If a guest does not arrive on the confirmed check-in date without prior cancellation, the booking will be treated as a no-show.
- No-show reservations are non-refundable and may be charged for one night or the full stay, depending on the booking terms.
4. Early Check-Out
- Guests who check out earlier than the confirmed departure date are not eligible for refunds for unused nights.
- Exceptions may apply only in special cases at the hotel’s discretion.
5. Payment Method and Processing Time
- Refunds, when approved, are processed using the original payment method.
- Processing time may take 7–14 business days, depending on banks or payment providers.
- The hotel is not responsible for delays caused by financial institutions or payment gateways.
6. Taxes and Service Charges
- •Government taxes and service charges are refunded only if allowed by law and if the base room charge is refundable.
- •Non-refundable bookings do not qualify for tax or service charge refunds.
7. Refunds for Hotel Services
- •Charges for services such as dining, spa, banquet events, or special arrangements are generally non-refundable once the service has been delivered.
- •Advance payments for events or group bookings may follow separate refund terms outlined in the service agreement.
8. Exceptional Circumstances
In rare cases such as:
- Medical emergencies
- Flight cancellations
- Government restrictions or force majeure events
Refund requests may be reviewed on a case-by-case basis. Supporting documents may be required. Approval is not guaranteed and remains at the hotel’s discretion.
9. Booking Errors and Duplicate Payments
If you believe you were charged incorrectly or made a duplicate payment:
- Please contact us immediately with booking details and proof of payment.
- Verified errors will be corrected, and eligible refunds will be processed promptly.
10. How to Request a Refund
To request a refund, please contact us using the details below:
- Provide your full name
- Booking reference number
- Payment receipt or proof
- Reason for refund request
Incomplete requests may delay processing.
11. Policy Changes
Marco Polo Hotel Dhaka reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page and will apply to future bookings only.
12. Contact Information
For refund-related questions or requests, please contact:
Marco Polo Hotel Dhaka
House 21, Road 02, Sector 13, Uttara, Dhaka
Our Commitment
We value fairness, trust, and clarity in all financial matters. While refund conditions vary by booking type, our team is always ready to assist guests with honest guidance and professional support.
Thank you for choosing Marco Polo Hotel Dhaka.
